Comments on: eBay Feedback 2.0: Some Thoughts

By: Saqib

Saqib — Wed, 01 Aug 2007 21:50:14 +0000

Feedback 2.0 enables the buyers predict seller behaviour for instance the item could be honestly described but the seller might be lazy at posting.

In case if I am being offered an item at same price from two different sellers then I might discriminate on the basis of factor which matters the most related to the particular transaction.

Similarly, at times I am quite lazy at posting items as a seller but since feedback 2.0 has been launched I am a bit cautious. If I continue with my laziness then I might not get a price premium for an item which is time specific e.g concert ticket.

Additionally it also allows buyers to leave an honest feedback without the fear of retaliatory negative.

By: Dan Wilson

Dan Wilson — Wed, 25 Jul 2007 22:14:37 +0000

I can’t say it makes it better either, or worse, either.

By: Randy Smythe

Randy Smythe — Wed, 25 Jul 2007 22:03:02 +0000

After several months with FB 2.0 on the US site I can’t honestly tell you it makes things better. There still is very little differentiation between sellers.

By: trevor ginn

trevor ginn — Sat, 07 Jul 2007 18:23:07 +0000

I think that Feedback 2.0 was a bit of a sticking plaster for eBay’s rather flawed feedback system.

As a buyer, I think taht you have done your job if you have paid for an item, and there is a good arguement for giving automatic positive feedback under these circumstances

By: Chris

Chris — Mon, 18 Jun 2007 14:57:23 +0000

Good news from eBay Live! Brian Burke confirmed that from the trial sites (UK, Aus, IE) that DSR’s are filled in 80% of feedbacks left.

Also feedback leaving rates overall haven’t changed – in 83% of transactions one partner leaves feedback and in over 70% of transactions both partners leave feedback. This is pretty much the same as prior to the introduction of Feedback 2.0

For the postage rating of 4 stars for “Reasonable” Bill Cobb suggested that look at this when it was pointed out that “Reasonable Postage charges” are about as good as you can expect – bettter than reasonable means the seller hasn’t charged enough!

Feedback was discussed in terms of the buyer – ie to enable good sellers to differentiate themselves from bad sellers with DSRs with examples given to show it working.

For those still coming to terms with Feedback 2.0 they should be prepared for more changes in the future as Feedbackk 3.0 is definately on the table