Several hours ago, the @paypaluk Twitter account was hacked. Whoever took control of it had fun, and Tweeted PayPal criticism and promoted that most critical (and frankly blind and obsessively anti-PayPal site that I’ve known for years whilst only feeling utter pity for the craziness of its contributors) PayPalsucks.com for a while.
Those tweets made for amusing reading in some ways. Everyone loves knocking a corporate giant. Changing the logo to show flies buzzing around a turd was amusingly diverting for a moment. Anyone with half a brain knows that such a stunt did not compromise security at PayPal. No PayPal user’s credit/debit card details were ever at risk. This was a Twitter hack.
But I must spare a thought for the community manager, the social media bod, whoever was in the chair tonight. That person is the gatekeeper on that Twitter account. They had a shit evening. They may well have had senior staff bellowing at them down the phone as they tried to make good on the problem. Trust me. I’ve been there.
I want to show solidarity with whoever that was. Won’t anyone think of the social media manager?