Comments on: HOVErheard* A man walks into a pub…

By: Nigel Grant

Nigel Grant — Fri, 13 Jul 2012 13:56:18 +0000

Indeed. The blank stare or slight frown paired with “You all right there?” that often passes for customer service here in north Kent couldn’t be less inviting.

I’ve just been to South Africa, where a smile, a hello and a real attempt to help seem standard practice.

By: dw

dw — Mon, 05 Mar 2012 22:09:40 +0000

Sev,

The chap in question was all smiles and so keen to be right. Thankfully he didn’t find this exchange as depressing as me. I feel a surge of shame every time we treat a well meaning fellow from faraway badly.

We need to be more friendly here.

By: Adrian

Adrian — Mon, 05 Mar 2012 18:32:25 +0000

I feel sorry for the chap.

Love the story.