RSS feed
The British Prime Minister isn’t a Community Manager

The British Prime Minister isn’t a Community Manager

At the weekly ritual of Prime Minister’s Question Time, where Britain’s head of government is held to account, PM David Cameron condemned comments and pages on Facebook from users supporting murderer Raoul Moat. The Prime Minister, David Cameron, said: “It is absolutely clear that Raoul ... Read more »
I’m ashamed of the Digital Economy Bill

I’m ashamed of the Digital Economy Bill

I can’t praise the Digital Economy Bill and I wish it had been buried. It was a bad bill and will be a terrible act of law. I opposed the bill and lobbied people within the Labour party explaining why I thought it was a bad bill. I will not defend the Labour government on this occasion and ... Read more »
Some reflections on social media

Some reflections on social media

I wrote this last spring for a recruiter regarding a job I wasn't really suited to and didn't get. The references are a bit old and it's a bit more of an essay than I would like but as a braindump it sums up some of the ideas I hold regarding social media and, seeing as I hate wasting copy, I ... Read more »
Six guaranteed ways to increase your Community Traffic

Six guaranteed ways to increase your Community Traffic

In the past ten years or so, I’ve participated in or led the management and moderation of more than a dozen online communities. Sometimes there were targets to be met and metrics to provide. Universally, there was a desire to increase the participation and traffic to those communities. Here are ... Read more »
How 31 Year Olds Consume Media

How 31 Year Olds Consume Media

Matthew Robson (aged 15) wrote a memo for Morgan Stanley called ‘How Teenagers Consume Media’ and caused a stir. I’m hoping to be as helpful with my own memo along similar lines. Don’t expect it to make the front page of the FT any time soon though. How 31 Year Olds Consume Media By Dan ... Read more »
Online Community Reading

Online Community Reading

Here are a few things I've been reading. I'm fascinated by the whys and wherefores of interaction on the web. All of these blogs, pages and ideas have provoked a reaction from this community manager. Pew Internet provide this fascinating graph charting how various activities have changed online ... Read more »
Wilsondan.co.uk Links 14/05/09

Wilsondan.co.uk Links 14/05/09

This is a fairly disorganised selection of stuff I've been reading over the past few weeks. Imagine this: people make social judgements about the emails they receive. It's an obvious observation with real importance for marketers and worth reading. This article examines the mistakes that ... Read more »
Ryanair: cheap flights and cheap jibes

Ryanair: cheap flights and cheap jibes

All it needed was a cheery 'thanks very much, we'll look into it' and all would have been well but that easy-going Irish humour was lacking recently when several Ryanair staff decided having a pop at a blogger making some quite minor but nonetheless constructive, critical points about the online ... Read more »
John Prescott & Stephen Fry: Authenticity is all that Counts

John Prescott & Stephen Fry: Authenticity is all that Counts

John Prescott and Stephen Fry are not cut from the same cloth. One a Labour politician, former Deputy Prime Minister and trade unionist. The other a bipolar homosexual with a criminal record and a fondness for Oscar Wilde. One known for mangling the English language and the other a sesquipedalian ... Read more »
Social Media 2008: That Was The Year That Was

Social Media 2008: That Was The Year That Was

2008 has been a busy year and a good one for social media and in the maelstrom of a million stories, memorable tittle-tattle, memes, mini-memes and just plain nonsense here are a handful of stories that I'll remember. They might even be 'significant.' The Faceparty Hissy Fit A sense of humour ... Read more »
Community hosts set the tone

Community hosts set the tone

The Telegraph provided a great example last weekend of how a community host, whilst never really in charge, does have a critical role in setting the tone of the discussion. It's fair to point out that The Telegraph (surprisingly to some) is doing a good job of managing 'the conversation'. In ... Read more »
Are you a Moneysavingexpert.com?

Are you a Moneysavingexpert.com?

Moneysavingexpert.com is surely one of the top ten most important websites in Britain. But from an internet industry perspective, who would know? Those ever-so-cool Web 2.0, assymetric hair-do, skinny jean types who think they rule the web wouldn't ever admit it (even if they flick their ... Read more »
Top Tweets: 3 Great Twitterers

Top Tweets: 3 Great Twitterers

I'm seriously loving Twitter at the moment: 140 letters to say something banal and ordinary. If you haven't had a look, find me here. It's great for keeping track of friends. Lots of firms and organisations use it too, mostly rather badly. But some people really get it and are a pleasure to ... Read more »
The Lessons Max Gogarty Taught Us

The Lessons Max Gogarty Taught Us

When an organisation is in the midst of an online community storm, as the Guardian was over Max Gogarty's blog, the only successful outcome that seems to matter is getting out the other side. Rather like the crew of a ship hanging on for dear life, you batten down the hatches, rely on camaraderie ... Read more »