Social Media & Online Community

PayPal Twitter hack: won’t someone remember the Community Manager?

Several hours ago, the @paypaluk Twitter account was hacked. Whoever took control of it had fun, and Tweeted PayPal criticism and promoted that most critical (and frankly blind and obsessively anti-PayPal site that I’ve known for years whilst only feeling utter pity for the craziness of its contributors) PayPalsucks.com for a while. Those tweets made …

PayPal Twitter hack: won’t someone remember the Community Manager? Read More »

The British Prime Minister isn’t a Community Manager

At the weekly ritual of Prime Minister’s Question Time, where Britain’s head of government is held to account, PM David Cameron condemned comments and pages on Facebook from users supporting murderer Raoul Moat. The Prime Minister, David Cameron, said: “It is absolutely clear that Raoul Moat was a callous murderer, full stop, end of story. …

The British Prime Minister isn’t a Community Manager Read More »

Six guaranteed ways to increase your Community Traffic

In the past ten years or so, I’ve participated in or led the management and moderation of more than a dozen online communities. Sometimes there were targets to be met and metrics to provide. Universally, there was a desire to increase the participation and traffic to those communities. Here are six guaranteed ways to get …

Six guaranteed ways to increase your Community Traffic Read More »

Wilsondan.co.uk Links 14/05/09

This is a fairly disorganised selection of stuff I’ve been reading over the past few weeks. Imagine this: people make social judgements about the emails they receive. It’s an obvious observation with real importance for marketers and worth reading. This article examines the mistakes that many business owners make when they embark on building a …

Wilsondan.co.uk Links 14/05/09 Read More »

The Cluetrain Manifesto: 10 years on.

Cluetrainplus10 is a celebration of the Cluetrain Manifesto 10 years on. Bloggers have been invited to write about one of the 95 Cluetrain theses. I’ve chosen Thesis 84: We know some people from your company. They’re pretty cool online. Do you have any more like that you’re hiding? Can they come out and play? The …

The Cluetrain Manifesto: 10 years on. Read More »

Ryanair: cheap flights and cheap jibes

All it needed was a cheery ‘thanks very much, we’ll look into it’ and all would have been well but that easy-going Irish humour was lacking recently when several Ryanair staff decided having a pop at a blogger making some quite minor but nonetheless constructive, critical points about the online booking form on purveyor of …

Ryanair: cheap flights and cheap jibes Read More »

John Prescott & Stephen Fry: Authenticity is all that Counts

John Prescott and Stephen Fry are not cut from the same cloth. One a Labour politician, former Deputy Prime Minister and trade unionist. The other a bipolar homosexual with a criminal record and a fondness for Oscar Wilde. One known for mangling the English language and the other a sesquipedalian champion of erudition. Each much …

John Prescott & Stephen Fry: Authenticity is all that Counts Read More »

Dan Wilson Links 16/12/2008

Here’s some of the stuff I’ve been reading lately: – Ivan Croxford looks at the problems of user reviews and star ratings. – Better Business Blogging provide a useful perspective on Why Negative Comments are Positive. – Quite liked these 3 absurdly easy ideas for tying together social media and email from Convince and Convert. …

Dan Wilson Links 16/12/2008 Read More »

Scroll to Top