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PayPal Twitter hack: won’t someone remember the Community Manager?

Several hours ago, the @paypaluk Twitter account was hacked. Whoever took control of it had fun, and Tweeted PayPal criticism and promoted that most critical (and frankly blind and obsessively anti-PayPal site that I’ve known for years whilst only feeling utter pity for the craziness of its contributors) PayPalsucks.com for a while. Those tweets made …

Advice to an aspiring Community Manager

I received an email from a graduate the other day asking for advice: Q: I’m a recent graduate and I’m doing research for an upcoming job interview. The job role is for an online community specialist. I would really appreciate any interview advice you could give me for this role. A: I suggest the way …

The British Prime Minister isn’t a Community Manager

At the weekly ritual of Prime Minister’s Question Time, where Britain’s head of government is held to account, PM David Cameron condemned comments and pages on Facebook from users supporting murderer Raoul Moat. The Prime Minister, David Cameron, said: “It is absolutely clear that Raoul Moat was a callous murderer, full stop, end of story. …

I’m ashamed of the Digital Economy Bill

I can’t praise the Digital Economy Bill and I wish it had been buried. It was a bad bill and will be a terrible act of law. I opposed the bill and lobbied people within the Labour party explaining why I thought it was a bad bill. I will not defend the Labour government on …

Some reflections on social media

I wrote this last spring for a recruiter regarding a job I wasn’t really suited to and didn’t get. The references are a bit old and it’s a bit more of an essay than I would like but as a braindump it sums up some of the ideas I hold regarding social media and, seeing …

How 31 Year Olds Consume Media

Matthew Robson (aged 15) wrote a memo for Morgan Stanley called ‘How Teenagers Consume Media’ and caused a stir. I’m hoping to be as helpful with my own memo along similar lines. Don’t expect it to make the front page of the FT any time soon though. How 31 Year Olds Consume Media By Dan …

Online Community Reading

Here are a few things I’ve been reading. I’m fascinated by the whys and wherefores of interaction on the web. All of these blogs, pages and ideas have provoked a reaction from this community manager. Pew Internet provide this fascinating graph charting how various activities have changed online over the past few years. Rather boringly, …

Wilsondan.co.uk Links 14/05/09

This is a fairly disorganised selection of stuff I’ve been reading over the past few weeks. Imagine this: people make social judgements about the emails they receive. It’s an obvious observation with real importance for marketers and worth reading. This article examines the mistakes that many business owners make when they embark on building a …

The Cluetrain Manifesto: 10 years on.

Cluetrainplus10 is a celebration of the Cluetrain Manifesto 10 years on. Bloggers have been invited to write about one of the 95 Cluetrain theses. I’ve chosen Thesis 84: We know some people from your company. They’re pretty cool online. Do you have any more like that you’re hiding? Can they come out and play? The …

Ryanair: cheap flights and cheap jibes

All it needed was a cheery ‘thanks very much, we’ll look into it’ and all would have been well but that easy-going Irish humour was lacking recently when several Ryanair staff decided having a pop at a blogger making some quite minor but nonetheless constructive, critical points about the online booking form on purveyor of …

Social Media 2008: That Was The Year That Was

2008 has been a busy year and a good one for social media and in the maelstrom of a million stories, memorable tittle-tattle, memes, mini-memes and just plain nonsense here are a handful of stories that I’ll remember. They might even be ‘significant.’ The Faceparty Hissy Fit A sense of humour failure from the people …

Dan Wilson Links 16/12/2008

Here’s some of the stuff I’ve been reading lately: – Ivan Croxford looks at the problems of user reviews and star ratings. – Better Business Blogging provide a useful perspective on Why Negative Comments are Positive. – Quite liked these 3 absurdly easy ideas for tying together social media and email from Convince and Convert. …